1. Product quality issues
    Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
    Claim period: Within 14 days from the date you received the item.
    Customer Service response time: Within 24 hours
    Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
  2. Unsatisfactory products
    Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
    Claim period: Within 14 days from the date you received the item.
    Customer Service response time: Within 2 to 3 weeks after receiving your products.
    Solution: After we receive and inspect the item, Customer Service will issue you a refund.
    Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.

3.Wrong item
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

  1. Size problem
    Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
    Claim period: Within 14 days from the date you received the item.
    Customer Service response time: within 24 hours
    Solution plan:
    Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.

Plan B :The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
– If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
– If the size is more than 2cm/1 inch different, we will cover all shipping costs.

  1. Color problem
    The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in section 3.

Policy Exclusions

Goods are not covered by our 14-day return or refund policy if:

  1. The product serial number and product was not distributed by Newchic;
    B. Goods have been worn and damaged, stretched or contaminated.
    C. Goods were damaged or worn out by improper use.
    D. Goods are returned without included accessories.
    E. Goods are stored or exposed to extreme environments;
    F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
    G. Partial goods of a complete sets are be returned;
    H. The claim is made more than 14 days after you received the goods.